Frequently Asked Questions

Small Batch Production

We produce in ‘small batches’ and as a made-to-order model. For us, this means we can control our footprint more consciously by producing only what’s requested at one time.

You can expect your item in the estimated delivery listed on the product pages (roughly 8-12 weeks). If you have any questions regarding ordering, sizing or timing please email us.

+ What is Small-batch Production?
When we manufacture in smaller “batches” or a small scale assembly line approach for efficiency and consistency. This approach to manufacturing creates consistency in work to the artisans and works without overstraining their resources and livelihoods. We want to create a healthy ecosystem within the supply chain and believe slowing down is the best way to achieve that balance.
+ What if I miss the sales window but I want to order?
You can email us at hello@theother.style and we will do our best to accommodate if fabric hasn't been bought and we haven't started the production process yet. In the case that we have started production, we will let you know when or if the item will be available again.
+ When can I expect my order?
Per drop we have an estimated delivery date- between 8-12 weeks from the last day of our sale window. We ask for your patience with the process, sometimes we may experience unexpected delays due to COVID, shipping delays or other events out of our control. We are a very small business and are on top of getting items in the fastest, most realistic timing possible.

Return Policy

Items must be in new condition to qualify for a return. This means it is unworn, unwashed and undamaged with any/all  original tags attached and original packaging. We reserve the right to refuse any return or exchanges that do not meet this criteria.

Exchanges: Due to the limited nature of our manufacturing process, we cannot guarantee availability of items to exchange. Please email us for exchange assistance at hello@theother.style to  inquire if we have additional sizes available for you. And to ensure you choose the right fit for you- please review our size chart to ensure the best fit for you.

+ What is your domestic return policy?
We can accept returns within 14-days of delivery date of eligible items in unworn and undamaged condition with all hang tags in original packaging. To make a return, email us at hello@theother.style with the order number and name on the order  and if the return is accepted we will email you the shipping label. When we receive the goods in their original condition the refund will be credited to the original method of payment of the total order value less return shipping charges. When returning an item, please reuse the soft mailer packaging it was sent in.

Shipping

 We offer Domestic shipping via UPS Ground or UPS Standard which can take between 3-5 business days. We will update our shipping timelines based on any potential delays impacted by COVID-19. You will receive an email when your order is ready to be shipped.

We will ship to the address provided. If packages are undeliverable for any reason, we will not be responsible for return shipping costs or cost of re-shipping items. We do not ship to P.O. Boxes.

 Unfortunately we don’t offer International sales but we hope to soon! Check back again and sign up for our mailing list to be notified when the øther is available for worldwide shipping.